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Discussion in 'General Knife Discussion' started by crazyfingers, Nov 24, 2013.
Ya I will buy another Bark River
Just trying to learn from the situation.
Well all my survive knives were top quality and I use my knives in the real world)
Sure you have to wait a bit for them, but it's not such a big deal.
I've been watching Guy's evolution in creating his knives for a while now. I've been rooting for him to succeed since his (stated) philosophy of producing sturdy, hard-use, semi-no-frills knives made in the good 'ol USA appeals to me.
I mostly like his designs and don't have any serious complaints due to quality or workmanship based on the examples I own/owned (2x GSO-10s, GSO-5.1, several -4.1s of various flavors, a couple of neckers). I can live with the machine marks and mine all have good F&F, grinds, and arrived more than sharp enough for me.
I'm fairly new to appreciating the nuances of knives, particularly custom and/or handmade, and I discovered Survive! Knives about the same time I started getting into knives as a hobby versus a tool I use from time to time. So, I found his knives appealing in a "custom-ish" light without the intimidation of truly custom/handmade knives (I've since gotten over that).
I also like the idea that Guy is creating his own brand-name, wish him well in it, and kind of think it's cool to be a small part of the evolution - if only as a supporter and customer.
All that said, here's the big but: it's apparent - or at least seems - that Guy is becoming a victim of his own success. I agree with most of what James has posted above. I'm never in any dire need to get my hands on any knife RIGHT NOW, so the extended delivery times haven't particularly bothered me with the big exception of constantly changing/unrealistic timelines and the conspicuous lack of communication.
I still believe Guy truly means well and intends to do right by his customers/supporters. However, you know what they say about "best intentions". I hope Guy succeeds and I will most likely continue to support him and buy more Survive! Knives. However, the appeal for me is increasingly overshadowed by his failure to address the issues many are raising.
Also, there are MANY makers out there who can produce knives just as good to much better than Guy's - to custom specs and often quicker turn around. So, I may still patronize Guy & Survive! but I'm leaning more toward spending my money on true custom makers who I know appreciate my business and care enough in me as a customer to take the time to communicate.
And there it is. Why am I not surprised.
I think some people here are quick to judge.
Our home burnt down march of last year and I had a GSO 4.1 on order. I made the necessary arrangements to cancel orders because funds were needed elsewhere..... The GSO 4.1 still showed up. I understand that things slip through the cracks and immediately contacted guy about the mishap. Knowing that we had lost everything, he immediately responded and told me that I could keep the knife free of charge because we had been through enough. Guy seems like a very genuine individual.... and whatever troubles they are going through, I think people should give him the benefit of the doubt
The world is full of folks who are good at making something or good at servicing something(s) but not so good at the business aspects. We have seen this before. Some makers overcome the problem. Some do not.
To this point, the customers seem accepting - mostly. I am. I use the knives I buy (Mostly. Sometimes I just can't bring myself to do it. )
Some makers do not deliver for years.
He should be more conservative in his estimates.
Negative comments from those who have never held, much less used, the product ?
Negative comments from competitors?
If you look you will see that I have no shortage of Guy's products. I loved Guy's story, some people I respected used and reviewed his products and I sort of jumped in with both feet. I communicated freely my support for this startup. Now almost a year has passed and 7 Survive knives. I have earned and paid for the right to communicate my opinions surrounding this company. If Guy moves operations to Idaho, I do not blame him one little bit. PA is not the most business friendly state from a taxation standpoint, and I cannot deny the beauty of the state of Idaho. Perhaps this is fulfillment of one of his dreams. I wish him luck, and this will have no bearing on whether I purchase, or do not purchase, another Survive knife. But his originating place of business was an influencing factor for my initial excitement, initial support and I sort of developed an esprit de corps with Survive.
Now a year, and 7 knives, later plenty has changed. All of my Survive knives are exactly as expected, well designed, good ergonomics, great materials and a joy to carry and use. Along the way there have been broken promises, and other disappointments communicated here. Also along the way I have discovered other makers who hand make their knives, pay particular attention to fit and finish, have similar attributes and applications as does the Survive line, and they impart the feeling that they truely appreciate my business. They are masters of communication as well. As a result, I now own some of these very fine products as well, none of which are made in my home state.
I wish Guy and Survive the best of luck in their business. I do not know if I will buy any more of Guy's creations. Clearly I cannot imagine a requirement to do so as there are no holes that require filling with my Survive stable. I have already filled the small EDC niche with other artisans. Artisans that give me the sense that they really cared about my business, and that hand make their knives. I have evolved in the past year, and so has Survive. We just seem to have evolved in different directions.
My thoughts exactly. :thumbup: Has anyone been cheated yet?
Maybe this thread should be moved to Whine and Cheese.
And? So what? If this was a Survive Knives dedicated forum, you might have a point...but it isn't. It's General and everyone is entitiled to throw their opinion in.
I understand james terrio's point. To me, I'm negative on the product without having to handle one. To me there are far too many quality makers out there with good customer service to have to deal with what I've read here.
I'll pass. Not worth it.
Certainly a problem, And without correction, the "business plan" will fail.
Certainly everyone is allowed an opinion. Entitlement? Pretty much. Look at some of the opinions posted in other threads.
I guess I wish for better as I have for other makers - some of whom got past the business problems.
Up until this point, I think that most, if not all, criticisms have been constructive ones. And none have accused Survive of cheating anyone. I'm sorry, but I set the bar higher than "no one was cheated" when evaluating a company.
I have to disagree with that. I have read some pretty nasty stuff in this thread. It's mostly buried in a wall of words that hardly anyone reads.
The question I asked someone who posted in this thread is what do you do when you offer a pre-order and get bombed? Take the 3.5 for
instance. There wasn't even a knife yet, just a drawing and how many orders were placed? Based on my order number, I would guess about
9000. (I could be wrong. I don't know what Guy's numbering system is.) An order like that not only strains his ability, but also the ability
of his suppliers. Perhaps, in retrospect, it would have been wiser to limit the number of orders to something that you could comfortably
handle. I'm not in business, so I don't know.
I look at other knife companies. What I find interesting and somewhat confusing is that they have a hot product and stop making it, yet they
still show it on their website marked sold out........forever! Maybe that's their business plan.
This, sir, sounds a lot like constructive criticism to me. I do not know Guy's numbering system either, but I think that number reflects all orders taken, not just 3.5s.
There was only 200 preorders done for the GSO 3.5 line.
Can't we all just get along...
As long as it shows up by morel season I'll be a happy camper.
And the answer is, I don't do pre-orders on batches or runs, and very seldom take deposits on custom stuff.