I guess you missed the part where I said I've not had ANY, as in NO problems what-so-ever. And if I do have a problem, I will then be able to judge the company's reaction to my complaint or request. As I said, so far my interaction with their personnel has be excellent. My email questions have been answered within a day or day and a half max. My phone calls have been politely and helpfully handled. My knives have all been finished to meet my expectations. So far, I would rate their customer service as excellent. I probably have an equal number of Busse kin as I do BR. Out of the those, which are much more expensive, I've had problems with three. Busse has excellent customer service from my experience, and very good quality, but one knife had to be completely replaced, one has a problem I choose to wait to send in, and I have another that will probably have to be completely replaced, but I trust Busse to take care of the problems because they've treated me well in the past and they always make it right. I've had no problems with BR, in fact they've agreed to make non-standard changes to my knives, and quoted me a very reasonable price for doing so. If they screw up they will lose a very good customer, but my experience has been great so far. You said you want me to educate myself. Well, as I said, a couple of years ago I did read about some complaint about Mike Stewart's business practices. And I gave my response. As far as individual complaints, its hard to know what actually happened. But I do know that with the number of knives BR makes if the quality/ customer service problems were pervasive I would have heard a lot more negatives and I don't. Outside of this forum, I just don't see it. So maybe you should direct your jihad to someone else.