Benchmade customer service

Discussion in 'Benchmade Knife Company' started by Chesapeake/cbr, Apr 5, 2019.

  1. Chesapeake/cbr

    Chesapeake/cbr

    43
    Apr 5, 2019
    so I have been buying Benchmade knifes since around 1995 ,I sent a 940 in that I’ve had for awhile and filled out the paperwork,I requested a new blade be put on it ,and yes I am aware that there is a charge,and I am fine with that ,the problem is the total lack of contact from Benchmade,I know they received it because I sent it priority mail and tracked it ,and have since emailed them twice ,so I am moving on ,I ignored the whole gun issue,but there lack of customer service I can’t ignore,there’s a lot of great knifes out there now ,which wasn’t the case when I started buying them some 20 years ago ,so goodbye Benchmade!
     
    TonySal likes this.
  2. mrfields

    mrfields

    182
    Jun 30, 2017
    how long ago did they receive it?
     
  3. vinte77

    vinte77 Gold Member Gold Member

    369
    Nov 24, 2009
    Have you tried calling Benchmade to see what's going on? No customer service is without mistakes.
     
    lovescamaros likes this.
  4. Chesapeake/cbr

    Chesapeake/cbr

    43
    Apr 5, 2019
    That’s the point,they have it ,like I said it was sent priority mail ,I have emailed twice ,I have sent knifes into other manufacturers and it was a totally different experience,at this point I don’t care if I get it back ,far as I am concerned I am done with Benchmade,to many other options ,like I said I have been a customer since the 90s ,I guess I am a slow learner,not to mention I bought a griptillian a couple months ago to use as a work knife ,the axis lock was so rough I had to take it apart when it was brand new ,the lock bar was rubbing on the frn scales ,I fixed it but really ?i know it’s just a grip but u can’t tell me whoever assembled it didn’t notice that,the last 2 Spyderco knifes I’ve bought this month a par 2 and 3 are so smooth,like they care what’s going out the door
     
    Last edited: Apr 5, 2019
  5. sliceofaloha

    sliceofaloha Gold Member Gold Member

    582
    Oct 4, 2018
    I’m on the outs with BM, but I come to the forum here to find out if there’s anything they have done to correct their recent debacle. Good thing I’m not holding my breath!

    What I can say is that for me, it has taken 3 - 7 days for them to send an email that they’ve received the knife after it actually arrives.
     
    357snubnose likes this.
  6. Chesapeake/cbr

    Chesapeake/cbr

    43
    Apr 5, 2019
    Thanks ,I’m past that time frame
     
  7. lovescamaros

    lovescamaros

    264
    Nov 17, 2014
    imo relax a bit and have you tried actually calling or do you hope every email is answered? I have sent in more than a fair share of blades to Benchmade and usually, it takes a few weeks to get an email so hold your horses because people get busy, emails get lost in the shuffle, people go on vacation so relax it happens to all of us at some point. I tried getting customer service from cold steel for months and no luck.
     
    Abyss_Fish likes this.
  8. Chesapeake/cbr

    Chesapeake/cbr

    43
    Apr 5, 2019
    Lol I am relaxed,I’m just not going to do business with them anymore, its called customer service not customer groveling
     
  9. Darkera

    Darkera

    359
    Oct 22, 2016
    This comma usage just fried my brain :)
     
    Knicked Digits and halden.doerge like this.
  10. halden.doerge

    halden.doerge I'll Sharpen Your Knife Gold Member

    Aug 17, 2014
    Glad to see the comma is getting all the business you used to give to Benchmade. o_O
     
  11. sharkattacksw

    sharkattacksw

    572
    Aug 4, 2008
    Why all the hullabaloo? You don’t like BM. Move on. There’s plenty of guys who’ve had nothing but excellent experiences with them. If you don’t like BM’s CS, I hope you never have to experience Spyderco’s...
     
    lovescamaros and colin.p like this.
  12. colin.p

    colin.p

    966
    Feb 4, 2017
    I always feel a bit suspicious when someone joins a forum just to complain, and then keeps the complaining going after they made their point. You hate Benchmade, fine, you and a bunch of others do as well. If you like Spyderco, fine, you and those same others do as well.

    I, on the other hand, quite like Benchmade and will keep buying their "over-priced" wares.
     
    Last edited: Apr 6, 2019
  13. GB940Rookie

    GB940Rookie Gold Member Gold Member

    Apr 19, 2016
    You should call them
     
    Abyss_Fish likes this.
  14. sbh06

    sbh06 Gold Member Gold Member

    416
    Dec 5, 2015
    Could not agree more with you on this.
     
    Michael Sankewitsch likes this.
  15. Chesapeake/cbr

    Chesapeake/cbr

    43
    Apr 5, 2019
    your suspicious of someone complaining about customer service from a knife maker on a knife forum,nothing gets by you !
     
    Last edited: Apr 7, 2019
    wardcleaver and colin.p like this.
  16. Knicked Digits

    Knicked Digits

    254
    Dec 24, 2016
    Yet another “I’m leaving, GOODBYE!”

    This got old after the first couple I saw. I wonder how often this happens on Spyderco’s sub.
     
    Abyss_Fish likes this.
  17. vinte77

    vinte77 Gold Member Gold Member

    369
    Nov 24, 2009
    I like to second what others have been saying, sometimes venting = trolling, it's hard to tell the difference. This is a Benchmade subforum and you're not going to get much love when you're not looking for a solution but just hating.
     
  18. shakey01

    shakey01

    22
    Feb 7, 2016
    Bye..... Just have Benchmade forward the knife to me since you no longer want it.
     
  19. colin.p

    colin.p

    966
    Feb 4, 2017
    You still here?
     
  20. Chesapeake/cbr

    Chesapeake/cbr

    43
    Apr 5, 2019
    Trolling? I don’t think so ,just not a fan boy ,And I wasn’t looking for you to offer me a solution,and if sharing my experience is hating well get over it and yes I’m new here and didn’t realize this was a fanboy forum instead of a knife discussion forum ,
     
    buckeyejake and sliceofaloha like this.

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