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Bad Bladehq smells!

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by beattheheat, Aug 8, 2020.

  1. beattheheat

    beattheheat

    252
    Jan 13, 2018
    i wondered why my ordered AND paid for Spyderco Tanto didn't arrive,so i mailed BHQ.got back a message saying "Thank you for contacting us.I've checked and found out that your order has just been prepared for shipping,we apologize for the delay.this should be picked up by the carrier on August 7th.for your convenience,i've included the tracking details"!now they finally shipped my knife!to me it's a stinkin'gang of bastards over at BHQ,some 2 years ago i've had problems with them,but since i wanted the Tanto so badly (addition to my collection!) i tried my chance's,well, NEVER again i go to BladeHQ,they can stick it up.........i'm done with them.more knife enthousiasts having problems with bHQ?glad to hear that!
     
    Last edited: Aug 9, 2020
  2. r8shell

    r8shell Platinum Member Platinum Member

    Jan 16, 2010
    You seem upset.

    If I understand correctly:
    You bought a knife. There was a delay in shipping. You sent an email bringing it to their attention, and they responded to your email by apologizing for the delay and then shipped your knife with tracking info.

    When did you place your order?
     
  3. TinyDog

    TinyDog Gold Member Gold Member

    Feb 28, 2015
    Sorry about your blade not arriving on time.. This can be hard for us, myself included. I am now getting used to services of all kinds being later on occasion with all that is happening these days. I would imagine that blade purchases are picking up at this time. I have never had a blade late from Blade HQ, however they do not confirm orders or at least I never get confirmation of a order. A couple months back this happened and I thought there was a problem with the order process and ordered the knife again. Ended up with (2) of them now as they never sent tracking info either. To me this is a weakness that I do not care for. Usually they are pretty darn good with shipping times though. TD
     
    Jdottinger likes this.
  4. Gastonknife

    Gastonknife

    Dec 15, 2008
    As another member asked, you need to provide some more details. Such as date ordered, date you emailed, etc.
     
  5. TOMBSTONE

    TOMBSTONE Gold Member Gold Member

    Oct 31, 1998
    This doesn't help much without knowing an order date. My experience with a variety of online shops guns,knives, Amazon and eBay has been anywhere from same day shipping to a week getting a product shipped. Then experiencing delays with shipping couriers.
     
  6. hhmoore

    hhmoore Gold Member Gold Member

    Feb 7, 2014
    Even before covid, BHQ was consistently slow to ship (based on my limited experience with them & the multiple complaints seen here).
     
    marrenmiller and John_0917 like this.
  7. jp9mm

    jp9mm

    353
    Apr 1, 2019
    I think we are supposed to guess how long they waited to ship based on how mad he is.
    Considering the number of insults hurled toward BHQ I'd like to put my guess in at: 2 weeks ?

    I know they ship slower than some, not quite amazon non prime slow but not as fast as knifecenter or whitemountianknives.
    I've only ordered from them 1 or 2 times and they shipped within 3-4 business days
     
  8. Eli Chaps

    Eli Chaps Gold Member Gold Member Basic Member

    Apr 20, 2018
    @BladeHQ ?

    Not much here to go on but they at least deserve to be tagged in the thread.
     
  9. Winston_Smith

    Winston_Smith Gold Member Gold Member

    235
    Oct 18, 2019
    Pretty harsh for slow shipment.

    They didn’t steal from you? Knife was as described? Did you have any follow up discussion after you emailed them to ask for an explanation or just race here to bash them?

    I haven’t bought from them in a long time, but fortunately never had any issues. I would imagine if you sent them an email voicing your frustration (in a calmer tone) you would find out if they were having some sort of issue, and if they didn’t reply then your concerns would be validated.

    I always found Cam to be pretty customer service oriented, and while times may have changed I’d at least reach out to them and ask them for their version of the situation.

    Winston
     
    tinfoil hat timmy likes this.
  10. Heirphoto

    Heirphoto Gold Member Gold Member

    Jun 13, 2007
    Didn't the Spyderco Tanto just drop middle of last week? Yeah, a week is a long time but it was likely a 500 or 1000 piece run. Lot of knives to get out the door
     
    tyyreaun and onekerf like this.
  11. Winston_Smith

    Winston_Smith Gold Member Gold Member

    235
    Oct 18, 2019
    Double tap, deleted...
     
    Last edited: Aug 8, 2020
  12. ferider

    ferider Gold Member Gold Member

    917
    Jun 20, 2018
    This. Bought on Jul 27 or 28, shipped on Aug 7, 10 days delay with in apology. OK in my book, in these crazy times.
     
  13. blanex1

    blanex1

    Feb 11, 2015
    I have no problems with them though the last six years, so your order was a little late! I would say no big deal and no reason to ding them, like said we all must live with f...king virus .
     
  14. ice-pic

    ice-pic Gold Member Gold Member

    813
    Mar 10, 2007
    I noticed a change as in not being notified of shipping and slow to finally ship.
    This started right after the covid shutdown.
     
  15. Winston_Smith

    Winston_Smith Gold Member Gold Member

    235
    Oct 18, 2019

    The OP certainly seemed accepting of someone's willingness to apologize in this thread.... :oops:

    I know I don't have a dog in this fight, but damn if that didn't make me chuckle a bit :confused:

    Winston
     
  16. Lack_of_Response

    Lack_of_Response

    17
    Aug 8, 2020
    glad to hear you got a response and it shipped! with something that sells out so quickly, I'd be worried about getting a response that they were sold out and could not send me one.
     
  17. KELAMA

    KELAMA Gold Member Gold Member

    Jun 28, 2013
    ^ Patience is a virtue. :rolleyes:

    I personally, have never had any issues when dealing with Blade HQ.

    And I hope that you don't mind me suggesting this:
    You really ought to consider enrolling in some type of educational continuation program....with a focus on perhaps an English 101 & English Composition class.

    They offer some wonderful GED programs, online. :thumbsup: :)
    https://lp.pennfoster.edu/ppc/highschool?semkey=Q188356&cvosrc=ppc.google.ged online&matchtype=e&engine=google&mkwid=DlsfneJB_pcrid_453261009108_pkw_ged online_pmt_e_pdv_c_slid__pgrid_43181520849_ptaid_kwd-273482052_&adkey=Q188356&gclid=CjwKCAjwmrn5BRB2EiwAZgL9oiMxBne31w6bY014k8uzRhWojH2VNC1LTuqcnLjiPHLj_ioOW2BJxxoC9kIQAvD_BwE&sessionId=5225505b-a63b-45c1-afdb-fa31da6691c3
     
  18. Boru13

    Boru13 Super Moderator Staff Member Super Mod Moderator

    Apr 25, 2000
    I mind... perhaps you should consider enrolling in a anti-trolling program.

    You have been warned 15 times for insults/rude behavior or trolling of other members... it's way past time for you to take a break from the forums.

    When you come back, if this type of behavior continues your break will become permanent.
     
    Hivoltage, AKnife, Makael and 35 others like this.
  19. MolokaiRider

    MolokaiRider Gold Member Gold Member

    Sep 13, 2017
    Hello Robert,

    Sorry to hear about your frustration with BHQ.

    When you order from other US distributors, have you experienced any delays or restrictions that might hinder delivery times to your location in Europe?

    International shipping can be challenging to navigate sometimes.

    I commend you on your enthusiasm for Spyderco knives, they offer a great variety of high quality knives!
     
    buckfynn and Quiet like this.
  20. Planterz

    Planterz

    Mar 26, 2004
    I'm sure they'll sorely miss your business with that attitude.
     
    bigsurbob and mrknife like this.

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