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Drop + Terzuola ATCF Tanto Folding Knife - Now Available

Discussion in 'General Knife Discussion' started by Massdrop, Jul 23, 2019.

  1. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    I swear, their shipping is via a network of local turnip trucks zig-zagging across the USA... Or at least that's what Fed-Ex Smart Post feels like.
     
  2. Lapedog

    Lapedog

    Dec 7, 2016
    So atleast your knife will turnip eventually.
     
    Quiet, rpn, marrenmiller and 4 others like this.
  3. CdnMitch

    CdnMitch Gold Member Gold Member

    126
    Jan 12, 2019
    HAH incredible
     
    Lapedog likes this.
  4. T.L.E. Sharp

    T.L.E. Sharp I support the 3rd amendment! Platinum Member

    Jun 30, 2016
    The lack of response to these posts doesn't look very good either IMHO. It's not horrible, but I'm never a fan of a dealer who simply uses the forums as a billboard and doesn't actually engage with their customers here.

    @Massdrop could certainly boost their reputation, in my eyes at least, by engaging with complaints in a public way rather than ignoring them like we've seen here.
     
    mb> likes this.
  5. unwisefool

    unwisefool Gold Member Gold Member

    Jan 22, 2007
    To be fair, they have not been online since those messages were posted, so I doubt they saw them in order to respond to them.
     
    Popsickle, marrenmiller and jux t like this.
  6. T.L.E. Sharp

    T.L.E. Sharp I support the 3rd amendment! Platinum Member

    Jun 30, 2016
    Fair enough. Maybe they'll get to it eventually
     
  7. Sedit

    Sedit Gold Member Gold Member

    82
    Oct 18, 2018
    My thoughts exactly.

    I like the design very much but I'm not sure about the size, I do like bigger knives.

    An another not related thing is that DROP does not ship to my country.

    I live in Austria, but they ship to Germany where they have much stronger knives laws than in Austria.

    So I always have to send it to my sister-in-law, she has to pay customs and then send the knife to me in Vienna Austria. That drives the price up very much.

    I'll sleep on it, maybe I'll order it, because I do very much love my keen and my dogtooth

    Cheers
    Matt
     
    unwisefool likes this.
  8. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    They engage with people on their own site, as that's where their customers actually are. I'm fairly impressed with how well they take customer feedback.
     
    Popsickle likes this.
  9. Massdrop

    Massdrop

    15
    Oct 24, 2018
    Basically, the main reason why we hide our prices is so that webcrawlers can't see them. This also covers our collaboration products despite you can't find them anywhere else. I'm sure there's obviously some data showing that it helps us get new sign-ups too, but I know it can be annoying. Hence, I'll be using the right links here from now on so you guys don't hit the wall. :)
     
    jux t and Lapedog like this.
  10. Massdrop

    Massdrop

    15
    Oct 24, 2018
    I see you, Evilgreg. It's not easy making up for those crappy experiences. And some of our default options like the $10 credit doesn't always do the trick... Honestly wish like in your case we could just send the missing parts, but it's apparently not that easy I guess. I know it's a headache. Sorry about that :poop:.
     
    jux t likes this.
  11. Rykjeklut

    Rykjeklut Basic Member Basic Member

    May 23, 2018
    Just to add more experiences...

    I ordered something a while ago, but never got notified about its shipping status. So after a week I sent them a mail asking for updates. Talked with a very helpful lady, and received my product the next day.

    About a week later, I received the product AGAIN.

    So no complaints from me.
     
    JudasGoat likes this.
  12. Massdrop

    Massdrop

    15
    Oct 24, 2018
    I'll give you a little context so it doesn't seem like I'm some corporate shill lol. I've certainly received enough flack for not being on here as much as I should, I certainly hope not to get flack for actually poking around. I'm a community manager. Doesn't mean I'm a Blades expert, or an Audiophile, or a Mech Keys enthusiast, but I try to connect with people above everything else. Normally that comes in the form of talking about our latest and greatest stuff, but any and all feedback I receive by virtue of being here be it customer support (shitty experience or not) or our products, I'm all ears. I usually take that stuff right to the respective teams so we can get better at doing all the things. Sorry for novel.

    I've said for a long time we need to reach out beyond our core members in a better way so I'm making the effort here to connect with you guys.
     
    mb>, jux t, PiercedBill and 6 others like this.
  13. Massdrop

    Massdrop

    15
    Oct 24, 2018
    LOL! Ahhhhhh that's great.
     
    Rykjeklut likes this.
  14. marrenmiller

    marrenmiller Basic Member Basic Member

    Apr 6, 2017
    We appreciate you being here. As long as feedback from this forum can still improve your collaborations, I don't see any reason why the forum wouldn't be happy to have you here.
     
    Massdrop likes this.
  15. T.L.E. Sharp

    T.L.E. Sharp I support the 3rd amendment! Platinum Member

    Jun 30, 2016
    No, by all means, engage as much as you can here. I like seeing dealer engagement, especially when actual conversations can be had.

    I'm going to pass on this one. I don't need or want a 3.4" ATCF. If you and Bob can come to terms and produce a larger 3.75"-4" drop/spearpoint version I'll happily be one of your first buyers.

    [​IMG]
    (Little pic for inspiration.)

    I'd love to have one of Bob's customs, but my wife always insists that we feed and clothe the children. Odd bird.
     
    mb>, jux t, Quiet and 7 others like this.
  16. unwisefool

    unwisefool Gold Member Gold Member

    Jan 22, 2007
    Also, maybe I'm in the minority here, but I'd prefer it in a framelock over a linerlock.
     
    Lapedog and Massdrop like this.
  17. Massdrop

    Massdrop

    15
    Oct 24, 2018
    Thanks for havin' me. :)

    Fair enough. (Sorry if I came off defensive heh)

    And a question for the crowd... What do you guys think about the tanto blade? Seeing some comments that people aren't into it, but I guess I want to learn why. Going to take any opportunity (like I do with all of our communities) to get a bit more educated.
     
  18. HCrum87hc

    HCrum87hc Gold Member Gold Member

    260
    Feb 21, 2012
    Your wife must be in league with mine. Weirdos.

    I like the design, and may actually pick it up, but I do agree a larger version would be well received.
     
  19. Rykjeklut

    Rykjeklut Basic Member Basic Member

    May 23, 2018
    A lot of folks don't like to sharpen tantos, and some think it is to mallninja-y.
    Me, I like them.
     
  20. Lapedog

    Lapedog

    Dec 7, 2016
    Actually this board is always very receptive and grateful when companies are willing to engage with us.

    I understand Massdrop’s policy is not to show the price but I know that many people including myself will not buy a knife without being able to see the details. If we can only see it on ones you come to give a link to wouldn’t that potentially chase away a lot of customers who want to just browse the site?

    Also if someone is browsing and sees details on a knife and decides to sign up to get it wouldn’t that make them more likely to be return customers?

    The price you guys could leave out until signing up if that’s your policy, although I imagine that would also be a strong advertising point. Once someone signs up they are sure to be more likely to purchase again.

    Btw tanto blades are a preference thing and some people just don’t like them. Personally I love them but the usual reasons someone sites for not liking them are: looks too aggressive, has two edges that must be sharpened seperately, has no belly which means they are not the best skinners and #1 reason is often people think they look too self defense oriented when many knife users want a more utility less killity knife.
     

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