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EKI question/complaint

Discussion in 'Emerson Knives' started by Icky Thump, Mar 14, 2019 at 11:13 AM.

  1. Icky Thump

    Icky Thump Gold Member Gold Member

    Dec 8, 2011
    First time dealing w/ EKI

    Ordered a $16 pocket clip from EKI and was charged $23 for shipping. Sent email inquiring if this was correct and or if I had mistakenly chose an option..

    And if this was indeed the correct amount and there were no other shipping options available, please cancel my order.

    Recieved an email from Ernesto stating that my order woukd be cancelled, no problem.

    Two days later I get shipping notice from UPS via email that I have a package inbound from EKI..Order had been processed..

    Multiple emails and phone calls to EKI yielded zero respone.

    Is this a common experience for the brand?
  2. jceckrosh

    jceckrosh Gold Member Knifemaker / Craftsman / Service Provider Gold Member

    Mar 2, 2016
    Well, the out of whack shipping cost is common.

    Buy your official EKI clips on eBay or somewhere else. Several places do free shipping, or very minimal.
    Icky Thump likes this.
  3. Icky Thump

    Icky Thump Gold Member Gold Member

    Dec 8, 2011
    Thanks for the reply and info on the clips..

    Was looking to shop the brand...more put off by the response not being honored and then the lack of response...

    $40 for a $16 clip...bad enough, but not unexpected dealing w/ a manufacturer opposed to secondary/distributor...but the subsequent experience/conflicting email and lack of response is the greater issue.

    Thanks again for the reply
  4. Murindo

    Murindo Gold Member Gold Member

    Jul 4, 2010
    Either buy the clips other places or bundle them with a more expensive item.

    Not surprised by the slow responses to emails. But a telephone call usually works.
  5. PirateSeulb

    PirateSeulb Gold Member Gold Member

    Jun 6, 2017
    I hate seeing profit on shipping as I am really not sure what shipping method used on an item of that type could be $23 so it certainly appears to be profit in the shipping charge.
    Icky Thump likes this.
  6. Icky Thump

    Icky Thump Gold Member Gold Member

    Dec 8, 2011
    Yea...I get all that... $23 to ship is straight bullshit.

    I didn't get a slow response, what I got was a conflicting response..dead wrong/opposite to what is..

    Then... I've.received no response. .
    clearytja likes this.
  7. gotgoat

    gotgoat Gold Member Gold Member

    Nov 2, 2016
    I gave up on EKI's website shipping cost and service
    I just shop elsewhere also
    Icky Thump likes this.
  8. 115Italian


    Nov 13, 2015
    Damn and I was thinking about ordering a clip too. That shipping fee is not even logical. Even $10 would leave me scratching my head a little.
    Icky Thump likes this.
  9. ibute21

    ibute21 Gold Member Gold Member

    Apr 26, 2010
    Yeah that would rub me raw. That's one of the reasons why I've drifted away from the brand. Give em a call, see what's going on and let us know.
    Icky Thump likes this.
  10. Icky Thump

    Icky Thump Gold Member Gold Member

    Dec 8, 2011
    I will, for sure.

    1/2 dozen calls in to a "full mailbox" thus far has me taking a deep breath. Tax week, and this "Po Boy" is a working slob..not too many things more valued to me than my monies...my time, happens to be one of them.

    Broken hearted refuge..I'm not one to fly flags or swear allegiance lightly ..But I flew a big Blue flag for some time...Happy and famIiar w/ being a ronin, if you will..Looking for a new castle to defend..this, for sure.. ain't it..

    Love some of the designs, have two 0640's..hence the pocket clip search. Figured I'd give this brand a second look...owning, loving and trusting a BM 970 for years...I looked at an new EKI CQC years ago, considering...what a rattling pos...thought I'd take another look...

    Great designs, some...even better marketing..Like Budweiser...great marketing...shit product..

    ..not even touching on the pricing

    Would be nice to think Ernesto lights a candle and says a novina to Phil Hartsfield every day...or does a whiskey induced Irish jig while raising a glass to the man once a year...doubt it..

    Probably markets his "Irish"..same as how he markets his knives...the notion is there...not much else..
    Last edited: Mar 14, 2019 at 10:08 PM
  11. harvey554


    Dec 17, 2007
    Call them early in the morning if you can, like close to their opening hours. I've had good experiences at this time with change orders or phone pick ups.
    Icky Thump likes this.
  12. KooKooforKukripuffs


    Jul 25, 2018
    Dispute charges with CC company, simple
    Icky Thump likes this.
  13. Icky Thump

    Icky Thump Gold Member Gold Member

    Dec 8, 2011


    Black Flag pocket clip: $16
    Add on screw set: $2.00
    Shipping/UPS Ground: $20.08

  14. Turbo4x4

    Turbo4x4 Basic Member Basic Member

    Jun 4, 2011
    I would get a lot of different little things to spread the cost of delivery...
  15. Icky Thump

    Icky Thump Gold Member Gold Member

    Dec 8, 2011
    Yea,.. We've been over that. Appreciate your input.

    I won't be spreading anything..lots, little or different..w/ EKI.

    This package will be returned unopened.
  16. Heirphoto

    Heirphoto Gold Member Gold Member

    Jun 13, 2007
    Emailed several times myself in the past about a pending order. Never got a response. Pretty much drifted away as well over time for various reasons and sold my last Emerson yesterday.
    Icky Thump likes this.
  17. Boru13

    Boru13 Super Moderator Staff Member Super Mod Moderator Pirate

    Apr 25, 2000
    Thanks for taking the time to post the photo, that shipping charge is ridiculous.
    Icky Thump likes this.
  18. Lapedog

    Lapedog Gold Member Gold Member

    Dec 7, 2016
    The extra charge is for Ernie himself licking each envelope. His saliva prevents the letter from being opened by anyone who would do negative to the package such as stealing the knife.
    Icky Thump and Turbo4x4 like this.
  19. dano


    Oct 3, 1998
    Just for kicks, i plugged the zip codes to and from into UPS, and got 18 bucks to ship. Include the cost of the envelope, and 20 bucks is pretty accurate, without any markup. Why not use USPS, which would cost a few bucks? The old excuse was that an employee had to take the parcel to the Post Office. That's now bullshite, as postage can be bought and printed via computer, etc...and the Carrier can pick it up, etc....
    PirateSeulb and Icky Thump like this.
  20. Icky Thump

    Icky Thump Gold Member Gold Member

    Dec 8, 2011
    My issue is more w/ the email to me stating my cancellation was confirmed..then the sale proceeding w/ no further replys to multiple calls/emails.

    Never thought for a minute Ernesto was trying to get rich off the mail..if that's what he chooses to pay shipping , that's cool...I opted out, confirmed, then ignored..

    My request was obviously seen/read...so, either ignored or overlooked. ='s a "fuck you" or at least two people are walking around w/ their head up their ass..

    And unless I've misunderstood EKI return policy...item would have to be recieved back to them..7 days after the order was placed/honored..?.. for refund/credit..and, you can bet I would be given credit, not a refund..

    ..wasting my time, is what aggravates me
    Lapedog likes this.

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