Bad Horrible experience with USPS.... Little annoyed at Bladehq

@BladeHQ {just wanted to get that out of the way}

TL;DR It's very long sorry. Bottom line Blade HQs poor customer service screwed me out of a Limited Edition Olight I5t Copper.

So I haven't been on here for awhile with everything going on but I need to vent and The Wife doesn't understand. Lol

So sadly I don't have the disposable funds I used to because of the whole "being an adult" thing but I've been wanting a copper flashlight for awhile now. Recently Olight came out with the I5t which is the perfect set of features I need in a light. Then recently they came out with the limited edition copper so I finally bought one from @BladeHQ. That was 5/29 and it was shipped on 6/1. So I'm issued the tracking number as usual and track my package until 6/8. On 6/8 it arrives at the Rosedale Md post office which is about an hour away and not my local post office that my package usually goes to but I thought it was just a stop over. Now the issues start...... As of 6/11 it hadn't moved. So I phoned that post office and was promptly told what I knew, that they did not deliver to house; then she told me it was sent there by mistake and the same day it was manually shipped out and returned...... Ok. So I call Blade HQ immediately and proceed to sit on hold 20 mins the first time (then I had to get back to work), an hour the second time and 20 more minutes the third time I called. I'm a firm believer in picking up the phone and not emailing but that's what I ended up doing. I explained in the email everything I just told you and this is a screenshot of the response I received:

So basically he didn't read one word ofmy email and the 24 hours I spent waiting for a response was wasted. (At this point the light is still in stock remember that it's important later)..... Next is the screen shot of my response to the previous email:


I received no response from that so on 6/15 I start over and send the same first email in a fresh correspondence with the added detail of the mess you just read. It wasn't until 6/17 that I received a response from this email. Following is the screen shot:


(The screen shot is from yesterday sorry it says "4 days ago" and no date but if it's a problem I can go back and find it.)

So basically after days and days of nonsense exactly what I was trying to avoid happened......out of stock......most everywhere, except Amazon..... And never will I buy this kinda stuff there. So not only was I screwed out of my flashlight. It wasn't even acknowledged all the crap I went through. I'm not the type to complain to get free crap or for somebody to handle a tissue for my issue but a "hey our bad how can we make it right" or something similar. Not " we ain't got no mo yo sorry bout ur luck. Here's yo money now leave us alone" (obvious exaggeration but that's how it felt) Thanks for reading.

Oh.... Most of you will get a laugh from this part. The cherry on top was The Wife saying "what's the big deal it's just a flashlight. There's like a million just buy a different one. They had some nice ones at Walmart. " WTF!!!!!!!

Hope yalls life is going well and you guys are staying safe.

 

That's always my number one priority, that's why I don't have any money for my hobby anymore. Paw Patrol and Monster Trucks get expensive and then ya gotta keep em fed and all that. (kidding)

Actually I found one about an hour ago. Not to mention I received messages come members here offering them up. Which was awesome to see.

I'm very aware the post office screwed up but supposedly it was sent back but that's neither here nor there really. The part that I have the issue with is first the phone (but also not the issue) then after that a detailed message went unread and I got back what I'm guessing was what the guy thought I was going to ask. Then when brought up I was flat out ignored. If i was told"there's nothing we can do until the post office declares it lost" or anything of that sort i would of been fine and forked out the cash for another and either get a refund when the time came or if the first one showed up returned it. I'm real easy going but don't just flat out make up what you thought my email might say. Then after that initial cluster it took me resending the email and waiting another 2 days after already waiting for the first guy to respond. I'm not blaming the lost package on Blade HQ. My main question was did they get the package back. It could of beenn resolved day one they would of still made a little money and I'd have my flashlight. Instead I was blown off.

 

Not a clue. Tracking still says it's at the Rosedale Md post office but I called them again yesterday and explained the situation again. The lady I spoke to this time was extremely nice. She said their system showed it was sent out but she went and checked anyway and had some supervisor guy check also, then help me forward some kind of form so somebody will look into the missing package.

 

I know right. Lol I get they didn't lose it but in the time they were messing around I could of bought another. I would of bought it from them, I've spent a lot there over the years. For a long time they were my go 2. I'm about as easy going as they come but don't just whore me up. Lol

As far as the post office around Baltimore being horrible, trust and believe I know. I'm in Arbutus, about a mile from the city line. My neighborhood is awesome, never any problems...... Until the last mail man came on. Then packages started missing and mail not getting delivered for days at a time but he was arrested. He "misplaced" a package for the 4 college guys that live nextdoor. Well whatever it was it was important enough for them to pull him in the house and have a chat with him. When he called the police some postal inspector or w.e. was called out and they found open boxes in his van. The woman that took his place is great, over a year with no problems and my mail is in my box by 9am

 

Thanks for looking out guys. I managed to get one through a friend locally. That's what I love about this community, always helping. I hated not being able to stop by here every day.