Here's a typical email I get. [email protected] writes: Hey, Uncle, I want that PGA. What PGA? Who is Monkeyman? Where am I to ship what? How does Monkeyman intend to pay? When you want to order something via email: 1) Tell me what you want. Be specific -- model and PGA number and date. Tie it down. Don't say I want that PGA. 2) Stick in your name and address even if you're an old timer. This lets me know who you really are instead of Monkeyman. And, if you stick the address in the email I can copy it right onto your mailing label and don't have to dig thru the files to find it. 3) Tell me how you want to pay -- I'm going to use paypal. I'm going to send a check. I'm going to buy something off the shopping site for an equal amount. I'm going to send you 2 cases of home brew as a trade. Send it COD. Following this simple procedure will save us both time and effort and a lot of senseless emailing back and forth trying to tie the order down and loose ends up. Call or Email with the following: 1 - Full Name 2 - Payment method 3 - Shipping Address 4 - Knife wanted The first one to get all 4 right, gets it!