Warning on PM2 10V

Discussion in 'Spyderco' started by John_0917, Mar 23, 2020.

  1. ferider

    ferider Gold Member Gold Member

    752
    Jun 20, 2018
    You guys all assume that was loktite. Could have been a misaligned screw. Generally, Spyderco liners are harder than their clip screws, and it's possible to misalign a screw, ruin it or and get it stuck. The screws are so soft that it's annoying sometimes, in particular on Spydercos from Taiwan.

    That's why I always start counterclockwise until I hear a click, then screw the screw in clock-wise. Anyways, John, sent you a PM.

    Roland.
     
  2. Rivers_Edge_Cutlery

    Rivers_Edge_Cutlery

    126
    Mar 5, 2015
    Hey John, How did you try to contact us? We do our best to make sure to get back to all messages we receive via social media and have been monitoring voicemails and emails. Let me know! We apologize that there wasn't a response, we never want our customers to feel neglected. We get thousands of messages when exclusives drop, and it gets a little hectic, but know we are doing our best to make sure everyone is satisfied!
     
    Chalet, MolokaiRider and John_0917 like this.
  3. Tigerden

    Tigerden Gold Member Gold Member

    326
    Jul 1, 2019
    My REC Para 2 10V had zero locktite on the clip. It was an easy breezy switch. I cannot imagine why a manufacturer would put thread locker on a part where the knife is designed to allow the enduser to change the location the part based on personal preference. REC has always been very good in regards to customer service in comparison to some other knife distributors I have dealt with. My two cents.
     
  4. John_0917

    John_0917 Gold Member Gold Member

    Apr 15, 2014
    In the last few weeks I’ve taken a closer look at the screws, there definitely was a foreign substance on it (not sure what since it turned black and tarry from heat); I can’t totally discount the possibility that there may have been a threading issue at the factory and the normal locker (which is easily removed) was irrelevant to the discussion.

    In any case, have an MXG clip coming tomorrow anyway (which was always the plan).

    There’s an interesting edge retention test up on YT now, it’s tested against the BBS K390 model, which performs significantly better.

    I have a lot of cardboard to cut soon, will be interested to see how it does.
     
  5. Tigerden

    Tigerden Gold Member Gold Member

    326
    Jul 1, 2019
    Cool brother. Glad its working out for you. I have an MXG clip coming for mine as well. Ive heard goods things about them and wanted to try it out.
     
    John_0917 likes this.
  6. MarkN86

    MarkN86

    408
    Sep 3, 2012
    Based on what I've seen on various threads and my personal experience, I think Spyderco customer service needs an overhaul, or at least an internal review. Instead of being more open and receptive when the customer is already frustrated, they play it tough like everything that leaves the factory is perfect and you are wrong or are being too picky if something isn't right.

    Instead of being dismissive and discouraging the customer to send it in, it would have cost them return shipping, a little labor, and a few cents in hardware to fix the problem. I get it, OP should have sent it in, but this was an overall customer service fail IMO. It would be cheaper still and even better reputation wise to do it right in the first place, but I understand things can happen in production. Just fix it when it happens and don't belittle the customer and you're doing it right.

    I still think Spydercos are fantastic top-tier knives and things DO get fixed when you send it in, it's just not always a pleasant experience.

    A bonus story: About 10 years ago I called that company with the butterfly logo when I bent a pocket clip on a door latch. My fault, my responsibility. I asked what it would cost to buy a new pocket clip and they were tripping over themselves, ready to send me a new clip free of charge before I even got the words out of my mouth. Not every company has to be like that, but at least try to do a little better than the current status quo.
     
    AF, 4mer_FMF, Oloung1 and 3 others like this.
  7. glockfire

    glockfire Gold Member Gold Member

    261
    Apr 7, 2008
    I'm trying to understand the rationale here. There are numerous ways to remove stuck/stripped/loctited/rocset/etc screws. Why torch your G10 on an exclusive sprint run knife? Why not google a better way, or ask here? Why not just send it in to Spyderco? Why ruin your knife?

    I'm an NFA guy, so I am constantly changing muzzle devices. Many of which are over torqued, rocset, or pinned on. I'd never dream of ruining my firearms to take a muzzle device off, instead I'd send it to a professional if I couldn't do it myself.
     
    KELAMA likes this.
  8. glockfire

    glockfire Gold Member Gold Member

    261
    Apr 7, 2008
    https://www.amazon.com/Electronics-...qid=1588360981&sprefix=solder,aps,249&sr=8-15
     
  9. Danke42

    Danke42

    Feb 10, 2015
    My "bonus" story I needed screws for a knife (because I lost one) @tazkristi sent me 2 sets out and new clip for free because it was an older knife and she wasn't sure of the version.

    They didn't fit so I sent the knife in from Canada and someone in the shop milled down the long ones and got the fit right.

    All my mistake cost me was some time and the postage to send it to Colorado. This was recently so I think they're doing just fine.
     
  10. MarkN86

    MarkN86

    408
    Sep 3, 2012
    I'm really glad to hear that. I think it depends on who you talk to.
     
  11. KELAMA

    KELAMA Gold Member Gold Member

    Jun 28, 2013
    ^ I have to give you kudos. You tried your best to offer some sound, rational advice...which in the end (a day later), turned out to be, prophetic. :thumbsup:


    ^ :D


    ^ Perfectly stated! :thumbsup::thumbsup:
     
    Last edited: Jun 26, 2020 at 12:30 AM
  12. Chalet

    Chalet Gold Member Gold Member

    445
    Aug 23, 2013
    REC is top notch. I’m local to them. I would call them before checking with email, although I’m not really sure what they could really do at this point.
     
  13. ToxicBot11

    ToxicBot11

    724
    Apr 28, 2013
    What were you thinking here? Have you ever heard of Amazon?

    They've got them for less than $20 to high dollar ones..
     
    Last edited by a moderator: Jun 30, 2020 at 12:14 PM

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