1. The rules for The Exchange can be found here. Please read and follow them.

Yangdu and outstanding customer service!

Discussion in 'Hall of Fame' started by Mike G, Jan 27, 2008.

  1. Mike G

    Mike G

    Jul 15, 2000
    Stay tuned for links and dialogue.
  2. Berkley


    May 5, 1999
    When I started looking for links, I didn't realize we were only looking for posts in TGTBTU, and started putting together a list from the Himalayan Imports Forum. When I discovered my error, I stopped and did a quick search in TGetc, and came up with these:

    Not as many as I'd expected, but I think one of the posts has the reason:
    With that in mind, I offer up a few more-or-less random recent posts from the HI Forum, as a small sample of the reasons why so many of us think of Yangdu as a great friend, and HI as family.
    Yangdu Martino is the best:thumbup:.
  3. Jim G.

    Jim G.

    Oct 2, 2006
    Mike G,
    You might want to link to the story of Uncle Bill, that in a nutshell explains all there is to know about HI and its bussiness practices as well as its philosophy.
  4. thombrogan


    Nov 16, 2002
    Aunt Yangdu spoiled me rotten with my latest shipment from Reno. Thank you!
  5. shane justice

    shane justice

    May 12, 2003

    HI should be a model to study when these idgets go to business school.

    Everytime I have a customer...I try to live up the their example.

  6. HikingMano


    Sep 2, 2008
    I've only bought one HI khukuri so far, but I can say that Yangdu provides excellent customer service at all stages of a purchase. :thumbup::D
  7. Karda

    Karda Banned BANNED

    Jun 1, 2007
    I know i've said it several times around the HI forum, but now that i've found this thread i realize i've been remiss.

    Uncle Bill (RIP),Yangdu and Himalayan Imports not only provide an heirloom quality khukuri at fantastic prices with a great selection, they also provide 1st class ,A+1 customer service before,during and after the sale. HI is truly a top notch class act and you will be hard pressed to find a better vendor to buy your khuk's from.
  8. thombrogan


    Nov 16, 2002
    Auntie Yangdu got my father's khuk sent here in record time.

    Thank you!
  9. MacHete

    MacHete Hair Cropper & Chipmunk Wrangler

    Apr 7, 2000
    I just received an incredibly unique and beautiful "GRAY HORN SCABBARD SIRUPATI BY CHAINPURI KAMI" from the 1/16 DOTD, as well as an impressive "22 inch 39 ounce Dui chirra by Vim Bhadur Kami" from the Anniversary sale on 1/21. Both shipped with the usual, extraordinary speed and care that we have come to take for granted from HI.

    Thank you Aunt Yangdu! I am beyond pleased with both of them. :thumbup::D:cool:
  10. wildmike


    Nov 17, 2007
    I must chime in.

    My first experience with Yangdu and H.I. was through the mail, when I was still homeless. I wrote her a letter inquiring about the cost and availability of an M-43 model kukri. In the letter I explained my situation, I did not seek a discount or any other consideration, was just expaining why I chose that model.

    I recieved a reply within days. Was given a generous discount on a knife by Bura. Which was here within days.

    Since then I have purchased several other kukris and other assorted knives from H.I. Not only has the quality of the goods always been exceptional. But the service and treatment as a customer has always been beyond STELLAR. Yangdu is without a doubt one of the most honest and decent people I have ever had the pleasure of dealing with.

    H.I has a lifetime customer with me.
  11. Liveitloud


    Jul 1, 2006
    This thread does not get enough attention. :) I have bought 2 Khukuri's from Yangdu and could not be happier. When I got over the their forum I knew nothing. Karda and the other members over there were very helpful and put up with all of my stupid questions and Yangdu answered all of my emails. While I am not a collector but a user I may not have much need for more blades since the 2 I have will probably last a lifetime but with a business ethic like that, I'm sure I will buy more.
  12. javand


    Oct 17, 2010
    The awesomeness of Himalayan Imports and Yangdu in particular is just an effective and elaborate conspiracy to ensure that I'm always broke and my gf is often mad when she see's triangular boxes arrive in the mail.

    I should probably just get another debit card sent to Yangdu in her name linked to my bank account. ;\

    No seriously, 100% pure experience. HI can't be beat. Thank you very much Yangdu.
  13. JOE68


    Jan 18, 2011
    I have been dealing with Himalayan Imports (Yangdu) recently.
    The service has been over the top.
    Questions have been answered quickly and informatively.
    I wish other retailers could learn from her what true customer service is really about.
    H.I products speak for themselves as far a quality, but the customer service from Yangdu is what separates it from the rest.
    Thanks Yangdu.
  14. bric


    Jun 10, 2011
    Not too long ago I knew nothing about Himalayan Imports. I came across a couple of positive comments on the net about their products and one skeptical comment about the company. After further research I decided to start inquiring about purchasing from them and sent Yangdu an email.

    Immediately from her quick and welcoming reply I knew I was in good hands and have since ordered several knives. To say it is a *pleasure* doing business with HI and Yangdu is an understatement - and it's not just the quality of the knives. It is actually fun, reassuring and rewarding to work with Yangdu. In the short time I've known the company I trust and respect them as much or more than any other company I've delt with (in person or internet). I'm looking forward to being a repeat customer as long as my wallet holds out...and even if I can't buy knives, they're still people I'd want to know and stay in touch.

    I couldn't be happier with my experience with Yangdu and HI. It proves that you don't need to be Amazon to offer 2 day shipping and guaranteed customer satisfaction. I don't expect that I'll ever have a problem with an order, but if I do, I know Yangdu will take care of me.
  15. JayGoliath


    Mar 27, 2010
    I often think Auntie Yangdu has a Stargate. The triangular goodies would arrive here, well packed and she's eager to know if you actually like it.
    For guys in US, give her a buzz sometimes just to thank her. I did from the other side of globe, so could you.
  16. nikoknife48

    nikoknife48 Gold Member Gold Member

    Mar 10, 2007
    I too have had dealings with Yangdu and HI. The service is outstanding and they offer a quality product. Although never meeting her I know why people refer to her as Auntie because she is personable and makes you feel welcome.
  17. geargeek

    geargeek Gold Member Gold Member

    May 31, 2010
    I'll add my vote for HI and Yangdu, excellent products and customer service is top notch!
  18. John G

    John G

    Jul 4, 2008
    About time I added to this thread. Last year I ordered two knives from HI, and customer service was excellent. Yangdu answered all of my questions, and helped me get the exact knives I wanted. Great blades, great service. :thumbup:
  19. Ray Settanta

    Ray Settanta

    Aug 30, 2012
    I have recently purchased a Khukuri from Himalayan Imports. The service was outstanding. It was shipped the next day and packed carefully. I was so pleased with it that I ordered another one. This one was also shipped quickly and packed well. Throughout each transaction, the owner kept me informed. I wish all my dealings went this well. I would have no hesitation about purchasing more Khukuris.
  20. ndoghouse

    ndoghouse Gold Member Gold Member

    Aug 26, 2010
    I ordered a blade on Friday and when I got home from work Monday look what my wife had for me!


    I have purchased several blades since with the same quality service. I feel secure supporting HI knowing my money is going to an ethical cause. Besides the HI sub-forum is full of a bunch of Khuk addicts like me and are people you can honestly call friends! What a cool place to hang out!

Share This Page